Warranty

 

Home Use

Our products for home use are sold complete with a one year parts and labour warranty* included as standard. In the unlikely event of your product developing a fault, our qualified in-house staff will be on hand to assist and resolve the issue.

*Our brand new pinball machines are sold with the manufacturer's warranty as standard and in addition come with The Games Room Company's 6 month labour warranty.

Our overseas customers are subject to a one year’s back-to-base parts and labour warranty. Please contact us for more details.

Commercial Use

All products sold for commercial use come with a 3 months parts warranty only.

Extended Warranty

Please contact us to discuss your extended warranty requirements.

Relocating Your Machine & Warranty Coverage

To maintain your machine’s performance and warranty coverage, it must be relocated by a qualified professional. Moving the machine without professional assistance can cause damage that is not covered under warranty. If a machine is relocated without prior approval or without using an authorised technician, the warranty will be void.

For advice on safe transportation or to arrange professional relocation, please contact our team.